Refund Policy

No Refunds unless stipulated otherwise

The Client is responsible for the full payment for the Product regardless of whether the Client completes or Uses the Product fully. The Company will do everything within its ability and within reason to ensure the Client’s satisfaction with the Product. The Company expects that the Client will do the same. Due to the downloadable nature of Online Courses, refunds will not be issued for Online Courses once it is purchased.

Refunds will also not be issued for coaching sessions already conducted inside Live Group Programs and Private Mentorships. If, for any reason, the Company is unable to fulfill its obligations regarding coaching sessions to the Client, the Client will be refunded in full for any part of the Product paid for but not rendered.

If the Client has any questions or concerns, or if there is anything the Company can do to make the Client’s experience a more pleasant one, please email Gabrielle Metz at [email protected] 

8.2. No Chargebacks

The Client will not, under any circumstances, issue or threaten to issue any chargebacks to the Company or to the Client’s credit card and/or form of payment, e.g. PayPal or Stripe for any reason whatsoever related to the Product.

In the event of a chargeback, the Company reserves its right to report it to the credit bureaus as a delinquent account.

Failed Payment Procedures:

By signing up for the Payment Plan, the Client’s card will automatically be re-charged as set out in the agreed Payment Plan. Please plan accordingly.

If the Client’s payment-plan payment fails on the first attempt
In the event that the Client’s Payment Plan payment is not successfully made on the due date, the credit card will automatically be re-charged after a 2 day grace period to complete the payment for the Product.

If the Client’s card was accidentally not updated or available to be processed at the time the Company attempted the initial charge, the Client will have that 2 day grace period to update its card information without any penalty or losing access to the Product.

If the Client’s payment-plan payment fails on the second attempt:
The Client’s access to the Product will be temporarily suspended and the Client will not be able to access the Product at all until it successfully completes its payment. The Company will attempt to re-charge the Client’s credit card in 2 days.

If the Client’s payment-plan payment fails on the third attempt:
The Client’s access will still be suspended, pending successful completion of the Client’s owed late payment. In 2 days, the Company will attempt to charge the Client’s card.

If the Client’s payment-plan payment fails on the fourth and final attempt:
The fourth attempt is the final attempt to collect the Client’s payment before the matter is forwarded to collections. If the fourth payment fails, the Client will be permanently removed from the Product and no refund will be given.

When choosing the payment plan options, the Client consents to being responsible for all payments owed for the Product.